Last updated: 10 August 2026
1. Who we are
Winder&Stilhaus Ltd, Company No. 16874556, is a design-led home-renovation and interiors company based in Leeds, West Yorkshire, United Kingdom. In this policy, “we”, “us” and “our” mean Winder&Stilhaus Ltd.
We provide design-led kitchens, bathrooms, complete interiors and bespoke joinery. Contact: hello@winderstilhaus.co.uk.
2. Information we collect
Depending on how you contact us, we may collect your name, email address, telephone number, property address or area, project information, budget or timing information, messages, consultation details and information you choose to submit through Messenger or another contact route.
Through Messenger Concierge, we may process message content, the conversation identifier supplied by Meta, your selected route and information voluntarily provided for a quotation, consultation or complaint. We do not ask for unnecessary sensitive personal data.
3. How we use information
We use information to respond to enquiries, provide pricing or project guidance, arrange consultations, assess project suitability, handle complaints and requests for human contact, maintain security, prevent misuse, improve the Concierge and comply with legal obligations.
We do not sell personal information or use Messenger conversations for unrelated advertising.
4. Messenger Concierge
The Messenger Concierge is an automated first-response service. It may use OpenAI technology to generate general guidance from your message. It is not a surveyor, architect, contractor, legal adviser or emergency service. Do not rely on it for emergency, structural, safety or compliance decisions.
It may ask a small number of questions to route you to pricing information, a consultation, direct contact or a complaint route. If a matter appears urgent, it may suggest telephone contact. For non-urgent matters, it may prepare an email draft using information you provide.
5. Service providers
We may use carefully selected service providers to operate the website, messaging, hosting, security, email and automated assistance. These may include Meta Platforms, Cloudflare and OpenAI. Each provider processes information under its own terms and applicable data-protection obligations.
We disclose information only where necessary to provide the requested service, protect our systems, comply with law or establish, exercise or defend legal rights.
6. Legal bases
We process information because it is necessary to respond to your enquiry or take steps at your request, to comply with legal obligations, for our legitimate interests in operating and securing the business, or where you have given consent.
7. Retention
We retain information only for as long as reasonably necessary for the purpose for which it was collected, including legitimate business, accounting, insurance and legal requirements. Temporary contact and complaint drafts are designed to expire after a short period. Do not send passwords, payment-card details, medical information or other unnecessary sensitive information through Messenger.
8. Your rights
Subject to legal exceptions, you may ask for a copy of your personal information, correction, deletion, restriction of processing or an explanation of how it is used. You may object to processing based on legitimate interests and withdraw consent where consent is the legal basis.
Contact hello@winderstilhaus.co.uk. You may also complain to the Information Commissioner’s Office.
9. Cookies and changes
Our website may use essential technology required for security, operation and preferences. Optional analytics or marketing technology will be described through the relevant cookie notice and used in accordance with applicable law. We may update this policy when our services, suppliers or legal obligations change.